Terms of Engagement

Terms of Service

Please read these terms carefully before engaging our services. We value transparency, high-trust code delivery, and clear legal commitments.

Select Your Engagement Type

Adjust the terms preview based on how you are planning to work with CompleteMySaaS.

Key SLA & Delivery Parameters for standard engagement:

Delivery Target: Standard fixed-scope patches are delivered within 3-5 business days after code access is established. Verification is conducted in our sandboxed staging environments before final deployment.

Service SLA: Includes 30 days of post-deployment support. Response time for standard support tickets is under 24 hours.

Resolution Guarantee: 100% money-back guarantee if the specific issues scoped in the project proposal are not fixed.

All software fixes, enhancements, and optimizations are prepared in custom staging environments or private Git branches. We follow a strict three-step delivery pipeline:

Security Scan: Code is passed through automated vulnerability scanners to ensure no dependencies have active CVE advisories.
Integration Check: We test webhook flows and database queries locally or against staging keys to prevent regression.
Final Audit Sign-Off: A senior engineer conducts a manual walkthrough before delivering pull requests for your approval.